Enterprise · Airline · Design system
Service Centre: designing for airline agents
4 flows, 100+ screens, 5+ edge cases and a booking journey of just 4 main clicks. Release 1 delivered.
- Role
- End-to-end UX owner
- Company
- Tata Consultancy Services
- Platform
- Web
- Design system
- Amadeus Design System
- Tools
- [TOOLS]
- Duration
- [DURATION]
The problem
[WHAT WAS SLOW, ERROR-PRONE OR CONFUSING BEFORE]
My role
I independently managed the complete design lifecycle: business requirement analysis, user flows, high-fidelity designs, stakeholder validation and developer handoff, aligned with the Amadeus Design System and enterprise workflows.
Process
- [IMAGE]
01 Requirement analysis
[2-3 SENTENCES]
- [IMAGE]
02 User flows
[2-3 SENTENCES]
- [IMAGE]
03 High-fidelity design
[2-3 SENTENCES]
- [IMAGE]
04 Stakeholder validation
[2-3 SENTENCES]
- [IMAGE]
05 Developer handoff
[2-3 SENTENCES]
Key design decisions
[DECISION 1]
Alternatives considered: [ALTERNATIVES CONSIDERED]
Why: [WHY]
[DECISION 2]
Alternatives considered: [ALTERNATIVES CONSIDERED]
Why: [WHY]
[DECISION 3]
Alternatives considered: [ALTERNATIVES CONSIDERED]
Why: [WHY]
Final solution
Outcome
4
flows designed
100+
screens
5+
edge cases covered
4
main clicks to book [FROM X]
What I'd do differently
[WHAT I'D DO DIFFERENTLY]
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Read case study →Some details are omitted or blurred for confidentiality.